Autoreply Triggers and Filters

Create filter-based triggers to auto-reply messages received based on keywords or set of requirements. Get a lot of inquiries about international shipping or on a particular part number? Let Ecomia answer based on trigger rule sets. Received emails regarding troubleshooting a bluetooth speaker? Create a trigger that detects words like “bluetooth speaker + not working” to automatically send a canned response of your troubleshooting guide. Create rules like “First contact only” and specific dates and times. You have a well oiled machine that limits the amount of general and most commonly asked questions your company receives!

Automatic Linking to Orders

Ecomia’s CRM will link all incoming messages to the associated order, including orders received from all marketplaces. Ecomia saves you time and allows you to work faster without copy-pasting and switching back and forth, which many CRMs out there force you to do.

Canned Responses

Ecomia has a preset of canned response templates you can use right away to reply to any of the messages on the CRM. Adding some more is as easy as creating a text document, and the number and possibilities of what you can add are virtually limitless!